poor customer service, should i ask for a gift card or something?
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I ordered a fishing pole from bass pro shops over a month ago. There were some missing pieces for the fishing reel. I made the complaint a month ago from today. They said the piece will be shipped within 14 days. well it’s been over 14 days and the pieces still haven’t been shipped. This was supposed to be a christmas present for my girlfriend. I’m not going to give it to her if there are missing pieces. How can I get a gift card or something else out of them for poor service?
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Write a letter, make a phone call or send an email and ask for what you want (gift card, refund, etc.). Explain the situation with full details as to what has happened and be specific in your request — Due to the poor service I have received, I’d like a refund of $10 for shipping.
Your other option is to return the item, cancel the back order and purchase it somewhere else.
Hope this helps. Good luck!